Right to rectify personal data

You have the right to rectify the data kept in connection with you if they are incorrect. If our data need to be updated or if you believe that they may be incorrect, you can log in to update them or you can contact our Customer Relations team.

Right of access to personal data

You have the right to request a copy of the personal data we have. In order to make this application as an authorized natural person or third party, please use the contact form on our site. Alternatively, you can contact the Customer Relations team.

Right to data protability

You have the right to be able to take your own data that you have given us under certain circumstances.

The right to object to the use of personal data

Under certain circumstances you have the right to oppose the processing of your personal data.

In order to stop receiving marketing messages:
 

If you no longer wish to receive marketing messages from us regarding our services and products and/or our partners’ services and products, you can choose to opt out of all marketing messages (e-mail, SMS, MMS, phone or mail).
There are various ways to opt out of receiving marketing messages:

• Contact the Customer Relations team
• Send an e-mail to our address for instructions. 
• Access the link at the end of an e-mail or marketing text to unsubscribe;
• Send an e-mail using the contact form on our site.

If you choose to opt out of marketing messages, it does not mean you will no longer receive messages regarding services. You will still receive them (unless otherwise indicated).
 

In order to manage cookies and for a better understanding of what they are:

Do you want to disable a cookie or understand more about its nature? See the Cookies section on our site for full details on this. 

In order to object to other processing performed according to our legitimate interests: 
 

Please contact our Customer Relations team or send us an e-mail using the form on our site.    

How to file a complaint

If you would like to contact us regarding any of your rights or in order to make a complaint about the way we use your personal information, please contact our Customer Relations team or send us an e-mail using the form on our site. We will do our best to help you, but if you continue to be dissatisfied, you may contact the National Supervisory Authority for Personal Data Processing – contact details can be found at www.dataprotection.ro

The right to restrict the use of personal data

If you consider that the data we hold are incorrect or you think we should process the data, please contact our Customer Relations team for a discussion regarding your rights. Under certain circumstances, you will have the right to ask us to restrict the processing.

The right to delete

Our company aims to process and store data only for as long as this is necessary. Under certain circumstances you have the right to ask us to delete the personal data we own. If you think we keep the data longer than necessary, please contact us. If the contract is terminated, we may still have legal grounds for the processing of personal data (for more information on retention periods, see the section „Retention period of personal data”).